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Meta's terms do say the customer carries 'any and all risks' of its AI.

They are business terms, and the sweeping indemnity was already there.

Issue 5424 October 20268 receipts3 min
A robot hands a shopkeeper a mop and a long scroll after a paint spill.
AI illustration

Meta's new commercial terms make the customer legally at fault for its AI's mistakes.

Before you read on. Your call?

CIO quotes the proposed terms saying AI features may make mistakes and the customer is solely responsible for all risks. It applies to business use, and a general customer indemnity already existed.

2Sentences in Meta's preview terms that admit AI errors and assign all risk to the customer
0Meta-side AI protections found in the preview text we read
1Other vendor's terms compared

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Say this in tomorrow's meeting“Meta's draft business terms do say the customer assumes all risk of its AI features. They cover business use, and the broad indemnity already existed.”

Receipts

  1. Supports cio.com: AI features may make mistakes and may not always produce accurate, complete, or suitable results
  2. Supports cio.com: are solely responsible for and assume any and all risks associated with such AI features and any resulting content.
  3. Context cio.com: the company will shift the liability for any mistakes made by its AI models to its enterprise customers
  4. Context web.archive.org: you agree to indemnify and hold us harmless from and against any damages, losses, and expenses of any kind
  5. Supports cio.com: turns accountability upside down. Meta builds the AI features, admits they ‘may make mistakes’ and then assigns
  6. Context cio.com: The data ownership issue sets Meta apart from other AI vendors
  7. Refutes anthropic.com: Anthropic will defend Customer and its personnel, successors, and assigns from and against any Customer Claim
  8. Context anthropic.com: factual assertions in Outputs should not be relied upon without independently checking their accuracy

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